Four Key Factors of Job Performance of Air Customer Service Personnel in An Airline in Sri Lanka

An empirical survey study was carried out by focusing on four key factors of job performance air customer service employees or cabin crew an airplane in airline. The were attitude about customers, agreeableness, competencies, and pay-for-performance which selected from a previous done Sri Lanka the authors this study. objectives to investigate whether significantly positively relate airline; these have significant joint impact their performance. respondents managers who worked as members’ supervisors. questionnaire given 100 population but only 56 completed questionnaires used for primary data collection. findings revealed that airline is related three factors, not one factor, i.e., pay-for-performance. Further could make positive combined effect variability members.